Shop with Confidence

Legal Mentions

Terms, Conditions, Shipping & Returns, and Other Policies

Easily browse our policies by topics:

TERMS & CONDITIONS

This website (the “Website”), is owned and operated by SABON, a New York limited liability company, (referred to herein as "SABON", “we” or “us”).  Sabon provides this Website to you subject to the following terms and conditions (“Terms”).  By visiting or otherwise using this Website and its services, features, products or any of the content obtained directly or indirectly from us, you accept and agree to comply and be bound by these Terms.  If you do not accept and agree to these Terms, you may not visit the Website, purchase or order any of its products or use any of its contents or services. Our Website can be accessed through a computer or mobile device and these Terms govern your use of our Website and your conduct regardless of the means of access. Sabon reserves the right to change or modify the Terms from time to time at any time, without notice, and in its sole discretion.

If you are under 18, you may use the Website only with authorization and supervision of a parent or a legal guardian. 

PURPOSE OF THE WEBSITE

The purpose of this Website is to provide you with information about us, our products, services and retail locations. In addition, you may be able to purchase products and services through the Website and may be able to monitor and perform activities regarding your membership accounts through this Website.  

PRIVACY POLICY

Please review our Privacy Policy , which also governs your visit to the Website. We may modify our Privacy Policy at any time.

LICENSE AND WEBSITE ACCESS

SABON grants you a limited license to access and make personal use of the Website, but not to download (other than necessary for page viewing) or modify the Website, or any portion of it, except with our express written consent. This license does not allow resale or commercial use of the Website or the Content; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website and the Content; any downloading or copying of account information for the benefit of another; or any use of data mining, spiders, robots, or similar data gathering and extraction tools.

The Website or any portion of them may not be reproduced, distributed, duplicated, republished, copied, sold, resold or otherwise exploited without our express written consent. You may not frame or utilize framing techniques or caches to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SABON without our express written consent. Any unauthorized use of the Website automatically terminates all membership and other accounts you have with SABON and your permission or license to use our Website.

The Website may provide various interactive features, for example, we may implement features that will allow you to publish reviews of our products. You agree that you will not upload, post or send us any material that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of any party’s intellectual property rights, or otherwise objectionable. You must not send to us any malicious software (such as viruses, Trojan horses and the like) or other rogue programming, political messages, solicitations, mass mailings, or any form of "spam." You agree not to attempt illegal or unauthorized entry into our computer system, to attempt to access sensitive system information, to access or track the information of other users, or to use the Website for any other illegal or unauthorized activity. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to your identity.

SABON attempts to provide accurate descriptions of the Content, products and/or services available through the Website. However, we do not warrant that product descriptions or other parts of the Content are accurate, complete, reliable, current, or error-free. Reference to or displaying any product or service on the Website does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available, in-stock or that the color of any product will be identical to the color you see when accessing the Website. If Content, products or services are materially misrepresented, your sole remedy is to cease use of that Content, product or service and to notify us of the purported error.

The Website may include links to other Internet sites as a convenience to you. We do not monitor or endorse any such sites or the information, products or services contained on or accessible through such sites. If you access such sites, you do so solely at your own risk. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise shall not constitute or imply any endorsement, sponsorship or recommendation thereof by SABON.

INTELLECTUAL PROPERTY

Our Website and all information and Content, contained on, or made available through our Website are owned by or licensed to Sabon and are subject to copyright, trademark and other intellectual property rights under United States and foreign laws and international conventions. We reserve all rights to the Content. You agree not to engage in the use, copying, or distribution of any Content unless you are expressly permitted to do so by a written agreement with us. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on the use of the Website or the Content.

SABON Royal Passport and SABON are trademarks of SABON. All product, brand and company names and logos used on our Website are the trademarks or registered trademarks of their respective owners.  Any use of any of the marks appearing on our Website (unless you first receive our express written consent or the consent of the owner of the mark, as appropriate), is strictly prohibited.

COPYRIGHT POLICY AND COMPLAINTS

SABON respects the intellectual property of others. If you believe that any material on the Website or any use of the Website infringes upon any copyright that you own or control, please send us a notification of such infringement containing the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

  • A description of the copyrighted work or other intellectual property that you claim has been infringed;

  • A description of where the material that you claim is infringing can be found on the Website;

  • Your address, telephone number, and email address;

  • A statement that you believe that the disputed use is not authorized by the copyright owner, its agent, or the law; and

A statement by you at the bottom of your notification exactly as follows: “I hereby declare, under penalty of perjury, that the above information is accurate and that I am the copyright or intellectual property owner or authorized to act on behalf of the copyright or intellectual property owner.”

Send the notification to us as follows:

SABON - 584 Broadway Room 601, New York, NY, 10012 Via Phone: 1 (866) 697 - 2266 Or by email: customerservice@sabonusa.com

In accordance with the Digital Millennium Copyright Act and other applicable laws, we have adopted a policy of terminating accounts and/or pursuing other remedies, at our sole discretion, if we suspect that the account holder has infringed the intellectual property rights of Sabon or any third party.

PRODUCT INFORMATION, USE AND AVAILABILITY

All of SABON products displayed on the Website can be ordered and delivered only within United States. The products we display on our Website may also be available at Sabon retail locations throughout United States. All prices of our products are quoted in US dollars and are valid and effective solely in the United States. If any minor uses any SABON products, then such use should be undertaken only once the legal guardian or a parent discussed the product with the minor user's medical professional.

Product information is intended for personal or information purposes only. The statements we make about our products have not been evaluated by governmental agencies, including, but not limited to Food and Drug Administration. None of our products are intended to diagnose, treat, cure or prevent any type of condition or disease. Any statements on the Website do not constitute any professional or medical advice or its substitute. You should only use our products consistent with their respective instructions of use. Always check whether any of the ingredients listed in our products may cause your allergic reactions or irritation. You should only use the products consistently with your medical professional’s advice and any questions you may have concerning the impact that the use of specific ingredients found in any of our products may have on you should be addressed to your doctor. Sabon is not a medical professional. If you are need of medical attention, then please contact your doctor, or, in cases of emergency, call 911 or go to your nearest emergency room.

ANY MATERIAL, DESCRIPTION OR INFORMATION PRESENTED BY SABON REGARDING ANY OF THE PRODUCTS FEATURED ON THE WEBSITE DOES NOT CONSTITUTE PROFESSIONAL MEDICAL ADVICE. BEFORE PURCHASING OR USING ANY OF THE PRODUCTS, GOODS OR INFORMATION FEATURED ON THE WEBSITE YOU SHOULD CONSULT WITH A LICENSED PHYSICIAN.

Any products (including samples) or services made available through the Website are for your personal use only. You agree that you shall not, directly or indirectly, sell, resell, reverse-engineer, duplicate, reproduce or copy any products you purchase or otherwise receive from SABON. 

We reserve the right to change the prices and availability of the products listed on the Website without prior notice to you. The listing, description of, or reference to, a product or service on the Website does not imply that the product or service is available, in-stock or deliverable to your geographic location. We explicitly reserve the right to refuse or cancel any order placed for any products or services. 

USER SUBMISSIONS

All submissions of any type of Content by you (“User Content”), including but not limited to product reviews, text, suggestions, ideas, commentary, testimonials, photos, videos or any other materials or information must comply with these Terms. Any User Content you submit shall not be deemed confidential or proprietary and Sabon shall have no obligation of confidentiality, express or implied, with respect thereto. Sabon does not endorse User Content, including without limitation, any statement, opinion, recommendation or advice expressed therein, and expressly disclaims all liability with any such submissions.

By submitting any User Content you grant Sabon a worldwide, perpetual, irrevocable, royalty-free, sublicenseable and transferable right and license to use, reproduce, sell, distribute, copy, modify, delete, publish, translate, or create derivative works from User Content and/or incorporate the User Content into any form, medium or technology whether now or hereafter known throughout the world without compensation to you. This license shall survive the termination of these Terms and your use of the Website.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE, WHETHER DIRECTLY OR BY WAY OF A WEBSITE THAT IS LINKED TO OUR WEBSITE ARE PROVIDED TO YOU "AS IS" AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR YOUR USE OF ANY OF OUR PRODUCTS. WE DO NOT REPRESENT, WARRANT OR ENDORSE THAT ANY OPINION, ADVICE OR STATEMENT MADE OTHER THAN BY US ON THIS WEBSITE IS ACCURATE OR RELIABLE.

OTHER THAN AS MAY BE LIMITED OR REQUIRED BY APPLICABLE CONSUMER PROTECTION LAWS, UNDER NO CIRCUMSTANCE WILL SABON BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY USER’S USE OF OUR PRODUCTS OR USER'S RELIANCE ON INFORMATION ACCESSED, USED OR OBTAINED AS A RESULT OF YOUR USE OF OUR WEBSITE.

BY ACCESSING AND USING OUR WEBSITE YOU AGREE THAT SABON AND ITS AFFILIATES, OWNERS, EMPLOYEES, AGENTS, LICENSORS AND LICENSEES SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES THAT MAY ARISE FROM YOUR LOSS OR MISAPPROPRIATION OF DATA BY THIRD PARTIES AS RESULTING FROM YOUR USE OF OUR WEBSITE, ANY OF ITS CONTENT OR THE RELATED SERVICES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN THOSE JURISDICTIONS, ANY WARRANTIES OR DAMAGES SHALL BE LIMITED TO THE EXTENT ALLOWED BY APPLICABLE LAW.

INDEMNITY

You agree to indemnify and hold SABON and its affiliates, owners, employees, agents, licensors and licensees harmless from any claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and nature, known and unknown, including reasonable legal fees, arising out of or related to your violation of these Terms, your breach of any of our User Submission policies, your violation of the rights of any third parties or any laws. This indemnification obligation will survive the termination of these Terms and your use of our Website.

DISPUTES AND APPLICABLE LAW

By visiting the Website, you agree that the laws of the State of New York, without regard to principles of conflicts of laws, will govern these Terms and any dispute of any sort that might arise between you and Sabon. Any dispute relating in any way to your visit to the Website or to the Content, products or services sold or distributed by Sabon shall be solely adjudicated in Supreme Court of the State of New York or in the U.S. Federal District Court located in New York County, New York, and you consent and submit to exclusive jurisdiction and venue in such courts and agree to accept service of process by electronic mail.

CHANGES AND SEVERABILITY

We reserve the right to make changes to the Website, our policies, and these Terms at any time. If any of the terms or conditions in these Terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

CONTENTSQUARE

ContentSquare is a solution which aggregates usage and frequency data to improve user experience. Statistics created are anonymous. To be excluded from this monitoring, please click here.

Cookie Duration Description_cs_id13 months This cookie contains ContentSquare’s user identifier_cs_s30 minutes This cookie contains the number of pageviews within the running session for ContentSquare Solution_cs_varssession This cookie is used by ContentSquare to record custom variables_cs_ex30 days This cookies is used by ContentSquare to exclude some visitors from the collection_cs_c13 monthsThis cookies is used by ContentSquare to save the user consent to be tracked_cs_optout13 monthsThis cookies is used by ContentSquare to exclude some visitors from the collection_cs_mk30 minutesThis cookie is used for the Google Analytics and Adobe Analytics integrations.

MOBILE TERMS OF SERVICE FOR

SABON US

Last updated: Oct. 2, 2023

The SABON US mobile message service (the "Service") is operated by SABON US (“SABON US”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to SABON US’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SABON US through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SABON US. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18556410632 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SABON US mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18556410632 or email customerservice@sabonusa.com .

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

COMMUNICATION WITH SABON

You may contact us via paper mail at:
SABON - 584 Broadway Suite 601, New York, NY, 10012
Via Phone: 866-697-2266
Or by email: customerservice@sabonusa.com

SHIPPING & RETURN POLICY

Shipping

We offer several shipping options for your convenience:

  • Ground Shipping - Arrives within 7 business days - Complimentary with any order of $49+ (unless specified otherwise) before taxes and fees, and after any coupon or loyalty points are applied.

  • 2-Day Shipping

  • Next Day Air

Please allow extra time for your order to process around US holidays.

Our Policy

To comply with UPS regulations, please note that any hazmat item may ship via Ground Service only.

We are unable to ship to: Hawaii, Alaska, Guam or any commercial and freight forwarder addresses. SABON is not liable for any damaged or lost orders that are shipped to freight addresses, commercial addresses or any addresses outside the U.S.

If you wish to have expedited shipping, please note this does not expedite the processing time in our warehouse. Please allow time for your order to process before being shipped out.

Our facility does not operate on weekends and national holidays. Please plan delivery time accordingly. We are unable to guarantee a delivery date for orders placed with the UPS Ground Shipping option.

Currently, UPS is unable to deliver Sabon packages to P.O. Boxes, commercial addresses or locations outside of the U.S.

We do ship to Puerto Rico via USPS.

Depending on the total weight of the item(s) you purchase, the shipping destination and the shipping method, your shipping rate will vary. Your total shipping & handling charges will automatically compute during checkout prior to the completion of your order.

SABON is unable to waive any UPS shipping fees.

All free shipping promotions are calculated based on the grand total of the order. The grand total is indicated after all promotional discounts or loyalty points have been applied.

Shipping costs are non-refundable in the case where you wish to return any portion of your order.

If a package is returned to us by our carrier after 2 delivery attempts or a refusal, we are happy to reship for you. After 2 unsuccessful attempts, the order will be refunded.

You must report any damage or missing item that could have occurred between our facility to the shipping address on the order within three (3) days from the delivery date marked by the carrier. We will not be able to investigate any delivery exception past this timeframe. Please note that the customer MUST provide images of any damage, missing item or any other delivery exception as per request from the Customer Service Team. We will not be able to investigate without the requested images and will not issue any replacement or refund if the customer fails to provide the requested evidence.

UPS Estimated Shipping Arrival Times

Online Store Return Policy

This policy applies for Returns of products purchased at SABON's online store:

Please note: Items purchased online may only be returned online. SABON Boutiques are not able to accommodate returns for products purchased via online channels.

Items must be returned within 45 days of purchase

Must provide receipt or order number

Return will be refunded back to your original form of payment

Shipping fee of $4.95 deducted from refund, if using a shipping label provided by SABON

Must return GWP if threshold is not met otherwise GWP will be deducted from the refund

No return on sale items accepted

Returned items must be in the original packaging, sealed, unused and in “sellable” condition. For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.

No refund when shipped to freight forwarding address

If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging

Gift Cards may not be returned or exchanged

You may exchange a gift for store credit, on which the $4.95 shipping fee will be deducted

Your refund will be processed within 30 days of receipt of your package

In order to request a return label for your package, please contact our Customer Service Department with your order number, the items you would like to return, and your reason for the return.

Start a Return

Retail Store Return Policy

This policy applies for Returns of products purchased at a SABON Retail Location only. For Retail Partners such as ULTA, please refer to their policy.

Please note: Items purchased in-store may only be returned in-store. SABON Online Store is not able to accommodate returns for products purchased in-store.

We hope your purchase brings you joy; should you ever buy anything from a SABON store location that is not pleasing to you, the product can be returned within 45 days of purchase.

Items purchased with cash in our stores may only be exchanged or a store credit will be issued; item may be exchanged with another product with an equal or greater value (customer pays the price difference if new product is of higher value).

With a receipt for a credit card purchase within 45 days, you will receive a refund to the original form of payment.

Without a receipt, after 45 days, or without access to the original form of payment, you will receive store credit in the amount of the lowest price ever offered.

To receive store credit, you must have a customer profile in our register system and provide full contact information.

We currently offer ship-from-store orders at all store locations. In-store purchases shipped within the continental United States have 45 days from the date of purchase to be returned. Returns will be credited and honored as specified above.

SABON reserves the right to refuse excessive or frequent returns at the business’s discretion.

SABON reserves the right to modify its return, refund, and exchange policy at any time, without notice.

SUBSCRIBE & SAVE

By enrolling in SABON's "Subscribe & Save" subscription service, you agree to the following terms and conditions:

Discount: Customers will receive a 15% discount off the regular price on both the first and all recurring subscription cycles. This discount offer is not combinable with any other offers, promotions, and coupon codes, and does not hold cash value.

Minimum Cycles: The subscription requires a minimum commitment of 2 cycles. The original purchase is considered the first cycle.

Cancellation: There is no contractual obligation beyond the initial two cycles. Customers may cancel their subscription at any time after the first two cycles without incurring any additional charges.

Free Shipping: All subscription plans include free standard shipping.

Reminder: Customers will receive a reminder notification via email five (5) days before each upcoming subscription charge.

Skip a Cycle: Customers have the option to skip a subscription cycle without any extra charge.

Cancellation Notice: To avoid being charged for the next subscription cycle, customers must cancel at least seventy-two (72) hours before the new charge is scheduled.

Please note that these terms and conditions are subject to change at SABON's discretion. Please refer to our customer service team for more information.

By subscribing to "Subscribe & Save," you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them.

ROYAL PASSPORT PROGRAM

Terms & Conditions

Last Updated: August 24th, 2022

You can join our loyalty program (the “Program”) either online, or at any SABON store in the US.

The Program is offered at the sole discretion of SABON and may be revised or terminated by SABON at any time.

By joining, and/or participating in, the Program you hereby fully accept its Terms of Use, as may be updated by SABON from time to time. All updates shall take effect immediately upon posting of the updated term/s, unless otherwise stated. Any notice for such updates will be posted on our website. You should periodically visit our website and these Terms of use for updates. Your participation in the Program after an effective date of any update will constitute your acceptance of the updated Terms of Use.

These Terms of Use are in addition to all other terms, conditions, or agreements you may have with SABON and in no way are meant to detract from or substitute any such terms, conditions or agreements. These Terms of Use include, and incorporate herein, our Privacy Policy.  You are responsible for familiarizing yourself with the contents of the Privacy Policy.

The Program is not intended for anyone under the age of 18.  If you are not 18 years of age or older, please do not Join the Program.

The Program is only available for individuals for their own personal use. The Program is not intended for groups, corporations or associations or for commercial use. 

The Program and its benefits as specified herein (the “Benefits”) are only available for merchandise sold, at retail, at owed and operated SABON stores in the US, or ordered and purchased on our website, for delivery in the US.

Your Program Benefits do not expire as long as SABON is offering this Loyalty Program. The Benefits are personal to you as a Program member or “Member”. Benefits cannot be assigned, sold or transferred to anyone, and cannot be used for any purpose other than the purchase of SABON products.

Becoming a Member

No fee or purchase is required to become a Member 

To become a Member you will be required to provide your full name, phone number, email address and home address.

By providing us with your information you hereby give us permission to contact you regarding your Program membership, providing you with customer service and support, providing advertising and promotional materials, or for any other business purpose, via any one of the communication channels provided, including but not limited to, through phone calls, text messages, emails and letters. You may contact customer service to update your mailing preferences at any time.

By joining as a Member you hereby agree: (i) that the information you provide SABON is accurate and complete, (ii) to always provide current, accurate and complete information about yourself, and (iii) to promptly update and maintain your information with us.

Each Member can only have one loyalty account. Upon joining you will immediately be entitled to Membership Benefits.

To acquire or exploit Benefits you must provide your full name, phone number and home address, as well as any other form of identification as required by SABON. Purchases made without providing required identification are not eligible to earn Benefits.

Membership Benefits

To welcome you to the Program, upon joining, you will receive two (2) ten Dollar ($10) coupons for SABON merchandise. One coupon can be redeemed by you only during the calendar month following the month on which you joined the Program, and the other only during the calendar month after that. The coupons have no cash value and cannot be used for any purpose other than for purchasing SABON products.

Additionally, as a Member, for every purchase you make, from the date you join and on, will earn you one (1) Program point or “Point” for every (1) Dollar ($1) of SABON products purchased.

Every Point is redeemable, from your next purchase: (10) Points are worth one Dollar ($1) credit with SABON. You can only redeem points on full priced products. Points are considered a discount and cannot be used in combination with another discount or promo code. Royal Passport Loyalty Points can only be used online at us.sabon.com and cannot be used in store with our retail partners.

Happy Birthday! During the calendar month of your birthday you are entitled to a one-time ten dollar ($10) discount, available to you, for a single purchase. This coupon is only valid during your birthday month and will expire if not redeemed during this time period.

General

You may terminate your Program membership at any time.

SABON reserves the right to terminate your Program membership if we suspect any fraud or deception has taken place, due to a violation of these Terms of Use, or for any other reason.

In the event your Program membership terminates for any reason not involving fraud, deception or the violation of these Terms of Use, you shall have thirty (30) days from the date of termination to redeem your accumulated Benefits. Any Benefits not redeemed in such period shall be lost, and you will not be entitled to any compensation.

This Program and its Terms of Use shall be governed, construed and interpreted in accordance with the substantive laws of the State of New York, without regard to its conflict of laws provisions.  Any dispute arising out of, relating to, or otherwise concerning the use of the Program, or its Benefits, shall exclusively and finally be resolved by private arbitration before a single arbitrator, in which the parties may be represented by legal counsel. All arbitration hearings shall be conducted in New York City, New York. Such arbitration shall be administered by the American Arbitration Association and conducted under its Commercial Arbitration Rules.  Judgment upon the award rendered by the arbitrators may be entered in any court having jurisdiction.

If any provision of these Terms of Use is found by an arbitrator or court of competent jurisdiction to be invalid, the parties hereto nevertheless agree that such arbitrator or court should endeavor to give effect to the parties’ intentions as reflected in the provision, and that other provisions of this Program shall remain in full force and effect.

If you have any questions about the Program or these Terms of Use please contact us.

PRIVACY POLICY

This Website (the “Website”), is owned and operated by SABON, a New York limited liability company, (referred to herein as "Sabon", “we” or “us”).  This document explains what information we collect about visitors, customers, members of our loyalty programs and subscribers (together referred to as “Users” or “You”) to our Website and how we use this information.

The privacy of those who visit our Website is important to us. We support the goals and guidelines set forth by oversight laws and bodies such as the Children's Online Privacy Protection Act of 1998 (COPPA), the Center for Media Education (CME), the Children's Advertising Review Unit (CARU) of the Council of Better Business Bureaus and other organizations devoted to providing online safety and privacy for children, households, parents and schools.

We design and operate our technology and services with our Users’ protection and privacy in mind. This Privacy Policy outlines the types of information we gather when Users access and/or use our Website technology and services, as well as some of the steps we take to safeguard it against unauthorized use.

Data Collection

SABON does not routinely collect personally identifying information from Users entering our Website. We may make use of a standard feature found in browser software, called a "cookie", to assign each visitor a unique, random number. Cookies allow us to track the pages on our sites visited by Users and to collect other statistical information. Using cookies helps us to deliver a more personalized service to our Users and to improve our services.

SABON does not knowingly collect or maintain personal information from any person under the age of 18 (“Minors”) with the exception of our Sabon Rewards Club loyalty program where you must be 13 years old or older to be eligible for Membership. Eligible minors must obtain their parent's or legal guardian's consent prior to participation in the Sabon Rewards Club program and must comply with the SABON Royal Passport Terms and Conditions, as well as with our Terms of Use. Minors may not use our websites without parental consent. If we learn that any personal information about any Minor has been collected without parental consent, then we will take reasonable steps to delete any such information.

A note to individuals under 18: You must get permission from your parents or legal guardians before using our Website or sending any e-mail to us or to anyone on the Internet. If you wish to subscribe to any of our websites, to the Sabon Rewards Club loyalty program, or to register for any account on our Website, your parents or legal guardian need to complete the subscription/registration form or application for you.

From those Users who open accounts and/or order or purchase services or products from us, we collect limited usage information in connection with User logins and passwords in order to monitor subscription compliance. This information is kept confidential and is not shared or sold to third-parties. As part of our subscription and/or registration process, subscribers, members and customers are asked to voluntarily submit limited personal information in order to create an account (typically name, age, email address, affiliation, phone number, payment information and unique password).

SABON will not sell or market directly to minors and always seeks parental or legal guardian’s authorization whenever we identify that a minor attempts to purchase any products or services or provide personally-identifiable information to us.

Please note that if you choose to share information about yourself in an open format, such as through a third party site such as a social networking site or on our Website through the platforms provided for product reviews, surveys, discussion forums, and any other interactive forum, that information shall be deemed public information and not personal information.

Security Practices

When a User enters sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using encryption techniques common in e-commerce, such as secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and while maintaining this information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot and do not guarantee the information’s absolute security.

Disclosure of Personal Informations

SABON will not sell or rent any personally identifiable information to anyone without your consent. Sabon shall have the right to disclose your personally identifiable information under certain circumstances when such disclosure is necessary in order to provide a product or service for you, including but not limited to, disclosing such information to third parties to permit payment processing, shipping, and order tracking.

We may share personal information with our service providers, including those who assist us with marketing, and with other trusted parties whom we believe offer products or services that may be of interest to you.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We reserve the right to disclose your personally identifiable information if we are required to do so by law or if we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process. We also maintain the rights to transfer your information in case of a corporate restructuring (such as a merger or acquisition) as long as the receiving entity adopts this or stricter privacy policy that applies to your information.

Newsletters &
Service-Related Announcements

If a User wishes to subscribe to our newsletter(s), we will use his or her name and email address to send the newsletter. If a User no longer wishes to receive our newsletter, we provide a simple way to unsubscribe from the newsletter. We may send Users service-related announcements from time to time (such as informational emails regarding service suspensions for maintenance) when it is necessary or advisable to do so.

Legal Jurisdiction

Any Persons accessing our Website must comply with all laws or regulations in their respective jurisdictions governing the use of the Internet, including but not limited to the laws and/or regulations applicable to the collection, use and disclosure of personal data and must only use the Website in a manner lawful in their jurisdiction. If your use of our Website would be unlawful in your jurisdiction, you must not use it.

Changes to the Policy

SABON reserves the right to amend this Privacy Policy at any time. Accordingly, we urge you to examine this policy for changes when using the Website.

Mobile Specific Privacy Policy

SABON uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.

Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy, or our software or website practices, please contact us via letter:

SABON - 584 Broadway Room 601, New York, NY, 10012

by Phone: 866-697-2266

or by Email: customerservice@sabonusa.com

TERMS OF OFFER

Members Get 15% Off Gift Sets

Members get 15% Off Gift Sets and Bundles, while supplies last or until 3/1/2024 at 2:59am EST. To redeem, log into your Royal Passport Account or create one for free, and use code RP24GIFT at checkout. Eligible item list available here . Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer. Terms of offer are subject to change. Other restrictions might apply.

Retail - 50% Off Select Limited Editions

Store Exclusive Offer, does not apply to Web Orders. Save 50% Off Select Limited Editions while supplies last. Ask a Brand Ambassador for details. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer. Terms of offer are subject to change. Other restrictions might apply.

Bundle & Save

Save by purchasing a bundle option on selected products. Redeem by clicking "Add-to-Cart" for a bundle option. Promo code will be automatically added to cart at checkout. Discount on full-price items as indicated in the bundle option. Discount amount varies by bundle. Should a return be initiated, it is imperative to adhere to our Return Policy by returning the entire bundle to qualify for a full refund. Failing to return all bundled items will result in a deduction of the previously applied discount amount from the total refundable sum. Offer cannot be applied to previous purchases or the purchase of gift cards, and cannot be redeemed for cash or used in combination with any other offer. Terms of offer subject to change. Other restrictions might apply.

Gift with Purchase on orders with minimum threshold

Get a free gift with your purchase when minimum threshold is met before taxes, shipping costs, and after any promo code is applied, while supplies last. In case of a partial order return, you must return the gift with purchase if the threshold is no longer met, as requested by our customer service team and in accordance to our return policy. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer. Terms of offer are subject to change. Other restrictions might apply.

Welcome Offer

15% off all products, excludes Limited Editions, select Face Care, Gift Sets, Bundles, Advent Calendars, while supplies last. To redeem, enter your promo code at checkout. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer. Offer is reserved to new customers on their first order only. Terms of offer are subject to change. Other restrictions might apply.

Email Offer

Refer to email for discount amount. To redeem, use promo code communicated in the email at checkout. Offer excludes select skincare, limited editions, new arrivals, kits, gift sets and bundles. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer. Offer is reserved to new customers on their first order only. Terms of offer are subject to change. Other restrictions might apply

Free Samples with Your Order

  1. Eligibility: Customers with orders totaling at least $10 (pre-tax, shipping, and fees) qualify for up to 2 samples during checkout.

  2. Sample Selection: No promo code is needed. Customers can select up to 2 samples from the list offered during checkout.

  3. Availability: Samples are provided while supplies last. If a chosen sample is unavailable at order fulfillment, it will not be shipped.

  4. No Additional Cost: Samples are complimentary with eligible orders.

  5. Changes and Discontinuation: SABON may modify or discontinue the sample offer without prior notice.

  6. Misuse Warning: SABON may refuse or cancel orders for non-compliance with terms or suspicion of fraudulent activity.

    SABON reserves the right to update terms, with changes effective upon posting on its website. Regular review of terms is advised.