Sabon offers complimentary returns. We are unable to accomondate exchanges at this time. Any order placed through www.sabonusa.com is eligible for a pre-paid shipping label through our Easy Returns option.
Sabonnyc.com will only accept returns for purchases made on Sabonnyc.com.
What should I do if I received a damaged item?
Sabon requests the right to ask for proof of damage for any claim.
Does Sabon offer gift-wrapping services for online purchases?
There are no additional gift wrapping services offered for online purchases, any product with native packaging will not receive home-wrapping. (i:e: facial moisturizer, facial polish, body scrub, etc.)
Do I have to return the free gift I received with my order if I return the qualifying purchase item or am below the spending threshold?
If you return the qualifying item, the amount of the refund will be reduced by the prorated value of the free gift. If a portion of the order is returned leaving the subtotal below the promotional threshold, only the difference will be refunded.
A gift card purchase may not be combined with another product and we see you have in your cart.Please complete with two separate transactions.We apologize for the inconvenience.