Frequently Asked Questions

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When is customer care available?

Sabon customer care is available Monday-Friday between 9AM-5PM EST. (hours may vary during holiday season)

You may contact customer care at 1.866. 697. 2266 or e-mail us at: customerservice@sabonusa.com

I live outside of the United States, may I place an order?

Sabon is not able to process international methods of payment, but unable to ship internationally.

At this time shipping is only available within the United States (excluding: Alaska, Hawaii, Guam and the Virgin Islands).

How do I track my order?

UPS is the primary shipping carrier used by Sabon; UPS is unfortunately unable to deliver Sabon packages to any P.O. boxes.

Once your order is processed and shipped you will receive an e-mail with the tracking details of your shipment.

If you need any further assistance you may contact customer care at 1.866. 697. 2266 or e-mail us at: customerservice@sabonusa.com

How do I exchange or return an item?

Sabon offers complimentary returns. We are unable to accomondate exchanges at this time. Any order placed through www.sabonusa.com is eligible for a pre-paid shipping label through our Easy Returns option.

Sabonnyc.com will only accept returns for purchases made on Sabonnyc.com.

What should I do if I received a damaged item?

Sabon requests the right to ask for proof of damage for any claim.

If you need any further assistance you may contact customer care at 1.866. 697. 2266 or e-mail us at: customerservice@sabonusa.com

Does Sabon offer gift-wrapping services for online purchases?

There are no additional gift wrapping services offered for online purchases, any product with native packaging will not receive home-wrapping. (i:e: facial moisturizer, facial polish, body scrub, etc.)

Do I have to return the free gift I received with my order if I return the qualifying purchase item or am below the spending threshold?

If you return the qualifying item, the amount of the refund will be reduced by the prorated value of the free gift. If a portion of the order is returned leaving the subtotal below the promotional threshold, only the difference will be refunded.

How is the Shower Oil used?

Pour a quarter size of the Shower Oil on a washcloth, loofah, or directly in your hand and rub on wet skin to make it lather. Avoid getting the Shower Oil in your eyes. For optimum results and relaxation, we recommend using the Shower Oil in combination with one of our body scrubs and body lotions.

How is the Body Scrub used?

Apply a scoop full of the Body Scrub on wet skin in a circular motion to remove dead skin cells, moving towards the heart center. For optimum results and relaxation, we recommend using the Body Scrub 3 times a week in combination with one of our shower oisl and body lotions.

How is the 2 in 1 Face Polisher used?

Apply a penny size of the 2 in 1 Face Polisher on wet skin in a circular motion to remove dead skin cells. The gentle formula is safe for daily use, providing exfoliation without stripping the skin.

Is the Repair Body Cream suitable for dry/oily/sensitive skin?

The formula for the Repair Body Cream makes this product suitable for all skins. However, we recommend this product to individuals with dry skin. The lightweight vegan formula is infused with the perfect balance of skin superfood shea butter and botanicals to make it the best body cream for dry skin.

What is the best application method for Repair Body Cream?

We recommend applying the Repair Body Cream after a shower or bath, on clean exfoliated skin.

Is the 3 in 1 Dead Sea Mud Mask & Scrub suitable for dry/oily/sensitive skin?

The 3 in 1 Mud Mask & Scrub is the ultimate skincare treatment for your face. Although designed to suit all skin types, the formula contains Dead Sea mud to deeply absorb excess oil to mattify the skin, Dead Sea algae frees the skin of its toxins and Dead Sea water helps to replenish the skin with precious minerals to maintain a healthy and radiant glow.

What is the best application method for 3 in 1 Mud Mask?

As a mask, apply a good amount on a damp skin in circular motion to scrub dead skin cells, and leave until it dries. Thoroughly wash off your face. As a scrub, apply a good amount on wet skin in circular motion to scrub dead skin cells and rinse off.

Are samples of SABON products available?

When available we include samples of our products to customers in-store and with online orders.

Do I need to Return my Free Gift With Purchase If I return my order?

We do ask that if you are returning all of the items in your order, that you please include the Free Gift with Purchase in your return for a full refund.

What are the benefits offered to me as a Royal Passport loyalty program member?

It is easy and free to join. You get 10% cash back on every purchase, which never expires. Exclusive access to Royal Passport monthly sales events, and you get sneak peek for events, promotions, and new releases. You get 2 $10 vouchers when signing up, and a $10 voucher for your birthday every year.

Is the Gentleman scent only for men?

No, our Gentleman scent is a scent that was created for all and is actually a very popular unisex scent. The combination of Patchouli and Citrus make this fragrance an all-time favorite for many of our customers.

Do SABON products contain (ingredient/ preservative/ allergen)?

No.

Are Sabon products vegan?

Yes! All SABON products are completely Vegan and Cruelty-Free.

Does Sabon use animal products / animal testing during product formulation?

No! SABON is committed to create products from natural ingredients from our Planet, without any kind of cruelty or animal testing.

Do Sabon products have an expiration date?

Some do and will be marked as such.

Does Sabon soap contain microplastics?

No, SABON soaps, or any other products contain microplastic. We are committed to create products that are made of natural ingredients, sustainable, vegan and cruelty-free.

How are Sabon ingredients / scents chosen?

By our team of experts who create the products.

What is the best way to store Sabon products?

If not used immediately, we recommend storing our products in a dry environment, away from extreme temperatures and from direct sunlight.

Does Sabon have brick and mortar locations?

Yes! We welcome you to one of our SABON boutique to experience the full SABON treatment. Find your neighborhood SABON boutique using our Store Locator.

Where can I purchase Sabon products?

SABON products are available exclusively at our SABON boutiques or online at SABONUSA.com

Does sabonusa.com ship internationally?

Unfortunately, SABONUSA.com only ships within the United States and Puerto Rico. However, SABON is available in many different international countries and might ship to you! Please check locally.